BT Group (BT.A)


Telecom Operators


FTSE 100

  • Change Today:
  • 52 Week High: 205.60
  • 52 Week Low: 122.15
  • Currency: UK Pounds
  • Shares Issued: 9,919m
  • Volume: 5,581,451
  • Market Cap: £17,012m
  • RiskGrade: 170
  • Beta: 1.02

Ofcom brings in new broadband switching rules

By Frank Prenesti

Date: Tuesday 28 Sep 2021

LONDON (ShareCast) - (Sharecast News) - British broadband customers will be able to switch providers more easily under a new service to be introduced by media regulator Ofcom.
The new process, called One Touch Switch, is designed to encourage people to find a better deal after research discovered more than two-fifths of customers were put off switching suppliers because of the hassle.

A further 25% added they faced unwanted attempts to persuade them to stay from their supplier.

Currently people can already switch between providers that use Openreach's broadband network - such as BT, Sky and TalkTalk - through a process requiring a customer to only contact their new supplier.

However, those looking to change networks or technologies - such as between Virgin Media's network and a provider on Openreach or other smaller networks such as Hyperoptic or CityFibre - had to deal with both the new and old supplier at the same time.

"Household finances are strained at the moment, so switching broadband provider could help keep your bills down," said Lindsey Fussell, the network and communications group director at Ofcom.

"We're making it as easy as possible for you to break up with your broadband provider and take advantage of the deals on offer."

Ofcom said the new rules will also mean that suppliers will have to compensate customers if they are left without internet for more than one working day during a switch. All suppliers must introduce Ofcom's new simplified switching process by April 2023.

Providers will also have to compensate customers if things go wrong and they are left without a service for more than one working day. Notice-period charges beyond the switch date will also be banned.

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Note 1: Prices and trades are provided by Digital Look Corporate Solutions and are delayed by at least 15 minutes.

Note 2: RiskGrade figures are provided by RiskMetrics.


BT Market Data

Currency UK Pounds
Share Price 171.50p
Change Today -1.20p
% Change -0.69 %
52 Week High 205.60
52 Week Low 122.15
Volume 5,581,451
Shares Issued 9,919m
Market Cap £17,012m
Beta 1.02
RiskGrade 170

BT Star Ratings

Compare performance with the sector and the market.
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Key: vs Market vs Sector
Value Not Available
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69.06% below the market average69.06% below the market average69.06% below the market average69.06% below the market average69.06% below the market average
66.67% below the sector average66.67% below the sector average66.67% below the sector average66.67% below the sector average66.67% below the sector average

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Sell 1
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Total 23
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BT Dividends

  Latest Previous
  Interim Interim
Ex-Div 30-Dec-21 24-Dec-19
Paid 07-Feb-22 03-Feb-20
Amount 2.31p 4.62p

Trades for 08-Dec-2021

Time Volume / Share Price
13:19 922 @ 171.53p
13:18 598 @ 171.50p
13:18 1,721 @ 171.50p
13:18 963 @ 171.50p
13:17 524 @ 171.50p

BT Key Personnel

CFO Simon Lowth
CEO Philip Jansen
Chair Adam Crozier

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