LONDON (ShareCast) - (Sharecast News) - Eckoh on Monday secured a three-year contract to provide its Coral contact centre agent desktop product to a US Fortune 100 telecommunications company, representing a significant extension to an existing client relationship.
The contract, which is worth a minimum of $3.8m to Eckoh, represents the next phase of Coral implementation from the customer, which has spent the last two years deploying the desktop into parts of its contact centre estate, as well as other Eckoh services.

The AIM- listed company said that its technology allows large contact centre estates to provide a standardised approach and common interface, and is proven to work at scale with live deployments of over 20,000 agents.

Chief executive Nik Philpot said: "Because of Coral's unique features, we have always believed that it would be adopted by some of the very largest organisations globally, and this contract confirms the benefits that Coral delivers. Eckoh's US operation is targeting the largest enterprises across our entire range of solutions, and then actively cross selling into those clients. This contract is another illustration of that strategy proving to be highly effective."

Eckoh's shares were up 3.72% at 48.75p at 0854 BST.

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