1) The Applet
Does Not Load
2) The Applet Loads
But Displays the Message "unable to connect to our
server"
3) When
drawing a chart, the tool freezes for a long amount of time with
"Please wait while collecting data..." displayed above
it / The chart should be streaming but it has not moved for a
while
4) "Lookup
ticker" and "Help" Pop-ups Are Blocked
1) The Applet
Does Not Load
If the applet does not load correctly
then it would appear your current computer settings are
not compatible with our real-time charting tool.
Some of the possible reasons for this
are:
You do not have a
compatible version of the Java Virtual Machine installed
This tool requires the Java™ 2 Runtime
Environment, Version 1.4 or above, from Sun Microsystems, which
is supported by the following operating systems:
- Window 98 SE, ME, NT 4.0
(SP6),
2000 (SP2) and XP
- Mac OS X
- Linux
Check that java is installed correctly - click here
If you do not have a compatible version
of the Java software, when you try to run the applet you might
(depending on the browser that you are using) be prompted to
download the latest version of the Java™ Plug-in for your
browser. If you are presented with a security warning similar to
the one shown below, then click "Yes" and follow the
on-screen instructions to install the plug-in.
If you are not
automatically prompted by your browser, you can also get the Java™ Plug-in
by downloading and installing the J2SE Java™ Runtime
Environment from the Java
website. From the website, click on the yellow "Get It Now" button or click "Download" from the navigation menu, and then
follow the on-screen instructions.
Your browser is
not compatible
The charting tool is compatible
with the following browsers:
- Internet Explorer 5 or later
- Netscape 6 or later
- Mozilla 1.1 or later
- AOL 8.0 or later
- Safari (for Mac OS X)
The tool may also work with
other browsers, or with older versions of the above browsers.
Your browser
is not configured to run Java
applets
Depending on the browser you
are using, you may need to configure it so that Java is enabled.
To do
this on Netscape 7 go to:
Edit
> Preferences > Advanced > Enable Java
You are behind a
firewall/proxy
or other internet security software
Your network settings (e.g. a firewall,
proxy, etc.) may be preventing download of
applets or downloading/streaming of data .
If you are behind a firewall, it may
need to be configured to allow java applets. Please check with your network
administrator, or firewall supplier.
If you are using internet
security software, such as Norton Internet Security 2004, try
turning off advert blocking.
2) The Applet Loads
But Displays the Message "unable to connect to our
server"
If you can see this message
then the applet has detected that it is unable to connect to our
data server, and therefore the charting tool cannot be used.
The first thing you should try
is to shut down all of your browser windows and then try to load
the charting tool again. If you are still experiencing the same
problem, then please see the suggestions below.
Some of the possible reasons for this
problem are:
There is a
problem with your internet or network connection
Please check that your internet
and/or network connection is working.
If it does not appear to be
working then please contact your internet service provider or
network administrator.
Your browser does
not trust the applet
When you run the tool for the
first time, a security warning will appear (shown below). This
is because the tool is a java applet signed with a security
certificate that you must trust. By trusting the applet you are
giving it the permissions it requires to be able to connect to
our servers to collect data, and to be able to save charts on
your hard disk.
Click "Always" to always accept the certificate every
time you run the charting tool. If you select this option then
you will not see the security message on future visits, and the
applet will be automatically trusted.
Click "Yes" to accept
the certificate only on this occasion. You will be prompted with
the same security message the next time you load the tool.
Click "No" to reject the certificate on this occasion.
You will be prompted with the same security message the next
time you load the tool.
You can click on "More Details" to view further
information about the certificate.
Note: You must
trust the applet if you want to use the tool. If you select
"No" then none of the tool's features will function.
Important: Before you
choose to trust the applet, please check that "The
security certificate was issued by a company that it
trusted" and "The security certificate has not
expired and is still valid" are both displayed in the
security warning (to ensure that the applet has not been
tampered with).
Other Reasons
If you have tried all of the
above suggestions and you are still receiving the same error
then please contact info@digitallook.com.
3) When drawing
a chart, the tool freezes for a long amount of time with
"Please wait while collecting data..." displayed above
it / The chart should be streaming but it has not moved for a
while
These things will happen if the
applet is unable to retrieve data from our server. It is likely
to be due to similar reasons to those described above.
If you leave the tool running,
it will continuously keep trying to retrieve the data, and when
the problem is resolved, the tool should start working again.
4) "Lookup
ticker" and "Help" Pop-ups Are Blocked
If you are using the Google
toolbar in Internet Explorer, and you have the popup blocker
option enabled, then whenever you try to access the ticker
lookup facility, or the help page, the pop-up window will be
blocked. In order to access these features you must do one of
the following things:
- Click the pop-up blocker
button on the toolbar to add this site to your whitelist. Note:
This will cause the applet to be restarted.
- Press and hold the CTRL key
each time you click on one of the links.
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