Capita secures £92.4m contract extension with Southern Water
By Michele Maatouk
Date: Thursday 10 Apr 2025
(Sharecast News) - Capita said on Thursday that it has secured a contract extension with Southern Water valued at £92.4m over five years.
The extension, which was secured by the contact centre subdivision within Capita Experience, starts from July 2026. The value comprises £56.3m for the initial three years and £36.1m for the optional two-year extension.
Capita will continue to provide a comprehensive range of services to Southern Water, including front-office customer contact (voice, chat, email, social media, and complaint handling), back-office transaction processing, and early collections.
Capita Intelligent Communications (CIC) will also continue to provide Southern Water with bill printing, mail and inbound correspondence processing. As part of the contract renewal, the service will be delivered from multiple Capita locations.
Chief executive officer Corinne Ripoche said: "We are delighted to continue our partnership with Southern Water, providing essential services and keeping them at the forefront of AI-enabled customer experience in the utilities industry.
"The introduction of AgentSuite has been an incredibly positive experience for all involved, and we are excited to have the opportunity to continue to deliver even better AI-powered outcomes for the Southern Water team and their customers."
At 0838 BST, the shares were up 6.4% at 12.40p.
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