UK banking customers hit by pay day IT glitches
By Abigail Townsend
Date: Friday 28 Jun 2024
(Sharecast News) - A raft of UK banking customers were hit with payment delays on Friday, after a number of high street lenders suffered IT glitches.
HSBC confirmed there was a problem with its online banking service after more than 7,000 people reported issues via the Downdetector website.
In a statement, it said its IT teams were "working hard to get these services back to normal".
Nationwide, meanwhile, said: "We are aware of a third-party payments issue impacting some providers, including Nationwide. This has unfortunately delayed a small number of payments, which we expect will be processed and paid later today.
"The overwhelming majority of payments were processes as normal. All other services are working as normal."
Responding to individual customer concerns about missing payments on Twitter, Nationwide added: "Hi there, we are aware there is a delay with some customers receiving their salary or pension payments today. These payments are being processed, and will be paid into your account today. Sorry for any inconvenience this is causing."
Other banks affected included Barclays, with a number of customers taking to social media to complain of issues, and Virgin Money, which recently agreed to be taken over by Nationwide in a £2.9bn deal.
It said some payments going in and out of Virgin Money accounts had been delayed this morning, but that the issue had resolved and new payments were "flowing normally".
But it acknowledged there remained "intermittent issues" with people accessing online banking and its app, which it was "working to resolve".
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