NatWest COO Tippin to leave as leadership overhaul continues - report
By Michele Maatouk
Date: Friday 26 Sep 2025
(Sharecast News) - The chief executive of NatWest Group is reportedly continuing his overhaul of the bank's leadership months after it returned to full private sector ownership.
According to Sky News, Paul Thwaite - who took over as the lender's boss two years ago - has created a new executive role aimed at sharpening its focus on customer service.
James Holian, who has been at the company for over 15 years, has been installed as chief customer and operations officer, according to a memo circulated on Friday and seen by Sky News.
Holian's role will absorb many of the responsibilities of NatWest's group chief operating officer role, which was held by Jen Tippin.
Tippin, who was previously in charge of human resources and technology at NatWest, will leave the company.
A NatWest spokesperson told Sky: "We thank Jen for her significant contribution to the group over the last five years. She has been instrumental in helping to drive our transformation and we wish her every success in the future."
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